FREQUENTLY ASKED QUESTIONS (FAQs)

PNB CREDIT CARD REWARDS CATALOG PROGRAM

Q: What is PNB Credit Cards Rewards Catalog Program?
A: PNB Credit Cards Rewards Catalog Program is a Program where you can redeem your earned Rewards Points in exchange for Merchant Rewards Items, Miles, Cash Credits, or used as payment for Annual Fees.

Q: Who are qualified to redeem Rewards Items from the Rewards Catalog?
A: The Rewards Catalog Program is open to all ACTIVE PNB Credit Cards except Visa Cards, Corporate Cards, Mabuhay Miles MasterCard, and Super 8 Cards and Selected Co-Branded Cards with special tie-ups/offers.

Q: Where can I view all the list of Rewards Items that can be redeemed?
A: For the complete list of the Rewards Items, you may refer to the Rewards Catalog Flyer sent together with your Monthly Statement of Account or you may visit our website at https://cards.alliedbank.com.ph/

EARNING OF REWARDS POINTS
Q: How do I earn Rewards Points?
A: Below are the conversion of transactions to Rewards Points:

1. PNB Core Cards and UnionPay Credit Cards:
   The Cardholder will earn One (1) Point for every Fifty Pesos (P50) spend.
2. Selected Co-Branded Cards
   The cardholder will earn One (1) Point for every Fifty Pesos P50 spend except for Co-branded cards with special tie-ups/offers.
   

Q: How will I know my Rewards Points balance?
A: Your Rewards Points balance is indicated in your Monthly Statement of Account (SOA). Rewards
Points earned after the cut-off will be reflected on your next Statement cut-off date. You may also call our 24/7 Customer Service Hotline for Rewards Points Balance inquiry.

Q: Does my earned Rewards Points expire?
A: No. Earned Rewards Points do not expire.

REDEMPTION OF REWARDS ITEMS
Q: How can I redeem a Rewards Item?
A: You may redeem a Rewards Item through the following:

1. via SMS
   a.1 Text REDEEM[space]LAST 4 DIGITS OF CARD NUMBER[space]LASTNAME[space]ITEM CODE[space]MERCHANT BRANCH
   a.2 Send to 2256 for all telecommunication networks. Telecommunication charges will apply.
   Example: REDEEM 1234567 GARCIA 123PNB GLORIETTA
2. via Call
   Cardholders who wish to redeem by phone may contact our 24/7 Customer Service Hotline at (02) 818-9-818 or Domestic Toll Free at 1-800-10-818-9-818.
3. via Fax / Email / Mail
   Cardholders may also accomplish the Rewards Redemption Form and send through the following:
   > Fax: (02)892-7427 or (02) 812-6247
   > Email at PNBCardsCustomerCare@alliedbank.com.ph
   > Send to PNB Makati Center, 3F Credit Card Department, 6754 Ayala Avenue, Makati City



Q: What if I want to make several redemption of different (or same) rewards items, is this possible?
A: Yes, this is possible. However, we suggest that you make the redemption via Call, Fax, Email or Mail. Should you wish to make the redemption via SMS, you will need to send a separate SMS for EACH redemption.




Q: Where can I get a copy of the Redemption Form?
A: You may download the redemption form at the following link:
https://cards.alliedbank.com.ph/images/forms/redemp_core.pdf . You may also call our Customer Service at 818-9-818 or Domestic Toll-Free at 1-800-10-818-9-818 to request for a copy of the redemption form.




Q: My Rewards Points are insufficient, can I combine Points which I earned from my other PNB Credit Cards?
A: No. Rewards Points redemption are done on a per Card basis. Thus, combining of Points is not allowed.




Q: Can my Supplementary Cardholder redeem his/her own earned Rewards Points?
A: No. All Rewards Points earned by the Supplementary Cardholder is automatically pooled under the Principal Cardholder's account. Thus, only the Principal Cardholder is allowed to redeem Points for a Rewards Item.




Q: How long is the processing of my Rewards Points redemption?
A: Processing of redemption is 3-5 days from the receipt of the redemption request.




Q: What are the requirements that I need to present to claim my Merchant Rewards Item?
A: When claiming the Merchant Rewards Item at your preferred branch, simply show the following to the authorized personnel of Abensons or Avant (preferred branch):


1. SMS Rewards Voucher
2. PNB Credit Card used for redemption (Credit Card will be swiped for verification purposes only. No amount will be charged to your account. Except for Fast Track redemption, the remaining balance will be charged to your PNB Credit Card.)



Q: I accidentally deleted my SMS Rewards Voucher. Will you be able to send me another SMS?
A: Yes. We will be able to send you another SMS Rewards Voucher. However, we would like to remind you that an SMS Rewards Voucher can only be redeemed once. An attempt to redeem twice for the same SMS Rewards Voucher may cause for a disqualification of your account from redeeming any Rewards Items in the future. In case of multiple redemption, the full amount of the Rewards Item/s redeemed will be charged to account of the Cardholder.




Q: I want to change my preferred branch of pick up of my Merchant Rewards Item, is that possible?
A: No. As indicated in our Terms and Conditions, redemption requests cannot be changed. Thus, changing of preferred branch is not possible.




Q: I cannot personally claim my Rewards Item, can I send an authorized representative to claim on my behalf?
A: No. Since the PNB Credit Card will swiped for validation, only the Principal Cardholder can claim the Rewards Item.




RETURN/EXCHANGE OF ITEMS
Q: I want to change the item that I indicated on my redemption form. Is this possible?
A: No. As indicated in our Terms and Conditions, redemption requests cannot be changed, revoked or cancelled. Thus, changing of item is not possible.




Q: The Rewards Item suddenly didn't work after I claimed from the Merchant. What should I do?
A: Replacement of defective or damaged Rewards Item/s should be directly coordinated with the branch where they claimed the Rewards Item/s. Merchant policy on replacement procedure shall apply.